Privacy Policy - Hearth Stone Innovators

At Hearthstone Innovators (“we,” “our,” or “us”), accessible via hearthstoneinnovators.com (the “Website”), your privacy is of paramount importance to us. We are fully committed to protecting and respecting your personal data and ensuring compliance with applicable data privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information and your rights in relation to that information.

1. Commitment to Privacy and Data Protection

We are dedicated to maintaining the confidentiality and integrity of the personal information we collect. We implement industry-leading practices to uphold your rights, securely process your data, and ensure transparency throughout our interactions. Whether you’re exploring our Website or entering into a transaction with us, your data is handled lawfully, fairly, and responsibly.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data collected through our Website, hearthstoneinnovators.com, and any related services, platforms, or communications. Hearthstone Innovators acts as the data controller for the purposes of GDPR and similar legislation. As such, we determine the purposes and methods of processing your personal data.

3. Categories of Data Processed

We may collect, use, and store the following categories of data:

A. Usage Data
This includes information such as your IP address, browser type, operating system, referring URLs, timestamp of interactions, pages viewed, and engagement metrics collected via cookies and analytics tools.

B. Account Data
Information provided directly by you during account registration or checkout processes, such as full name, billing and shipping addresses, email address, and phone number.

C. Profile Data
Includes your preferences, personalization settings, browsing behaviors on the Website, and purchase history to enhance your user experience and offer tailored content or products.

D. Communication Data
Records of your interactions with our customer support, including emails, live chats, and forms submitted via hearthstoneinnovators.com, stored for quality assurance and dispute resolution.

E. Technical Data
Device-specific information such as IP address, browser plug-ins, language preferences, mobile device identifiers, and system configuration data to support optimizations and security monitoring.

F. Transaction Data
Details about orders placed with us, including payment transaction reference numbers, delivery addresses, purchase value, and order fulfillment data.

G. Preference Data
This includes your marketing and communication preferences, product interest indicators, mailing list subscriptions, and responsiveness to promotional content.

4. Legal Bases for Processing

We process your personal data based on several legal grounds, including:

– Contractual Necessity: Processing required to fulfill transactions or provide services you request.
– Legitimate Interest: Pursuing business interests such as fraud prevention, Website operation, marketing optimization, or Service improvement, provided these do not override your rights.
– Consent: Where required, we rely on your explicit opt-in to process your data, notably regarding newsletter subscriptions or cookie usage.
– Legal Obligation: Compliance with applicable legal or regulatory duties.

5. Your Rights

Under GDPR and CCPA, you are entitled to:

– Access: Request access to the personal data we hold about you.
– Rectification: Request corrections to inaccurate or outdated personal data.
– Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain conditions.
– Restriction: Request limitations on how we process your personal data.
– Portability: Receive your data in a structured, commonly used format and/or request transfer to another service provider.
– Objection: Object to processing based on our legitimate interests or direct marketing.
To exercise your rights, please contact us at: [email protected]

6. Security Measures

We maintain robust technical and organizational safeguards, including:

– Data encryption in transit and at rest.
– Role-based access control and multi-factor authentication for authorized personnel.
– Regular backups and secure disaster recovery protocols.
– Employee training on information security and privacy best practices.

7. International Transfers

If any personal data is transferred outside the European Economic Area (EEA) or California to jurisdictions that may not offer an equivalent level of data protection, we implement adequate safeguards such as Standard Contractual Clauses (SCCs) as approved by the European Commission or ensure compliance with other recognized international frameworks.

8. Data Retention

We retain personal data in accordance with purpose-based timeframes, summarized as follows:

– Usage and Technical Data: Up to 13 months post-collection.
– Account and Profile Data: For as long as the account remains active, and up to 3 years thereafter.
– Communication Data: Up to 3 years from the last interaction.
– Transaction Data: Retained for 7 years for accounting and legal obligations.
– Preference Data: Retained until you revoke consent or unsubscribe.

9. Cookie Policy

Our Website uses the following categories of cookies:

– Essential Cookies: Required for core functionality such as navigation, login authentication, and placing orders.
– Functional Cookies: Enable enhanced features like language selection and remembered preferences.
– Analytics Cookies: Help measure performance and usage statistics via tools such as Google Analytics.
– Performance Cookies: Aid in identifying issues with site responsiveness, latency, and user experience.

10. Cookie Management and Compliance with GDPR & CCPA

As per regulatory requirements, users are presented with cookie consent banners when visiting hearthstoneinnovators.com. You may accept or customize your cookie preferences. Alternatively, you can manage cookies via your browser settings at any time. California residents have the right under the CCPA to opt out of the sale of personal information and may adjust settings as desired using mechanisms provided on the Website.

11. Children Under 13

We do not knowingly collect data from or market services to children under the age of 13. If we become aware that a child has provided us with personal information, we will take steps to delete such data promptly. Parents or guardians who believe that their child has submitted personal data should contact us immediately at [email protected].

12. Policy Updates and Notification

We reserve the right to revise this Privacy Policy as required to reflect legal, regulatory, or operational changes. Where appropriate, you will be notified through visible notices, banners, or email communications if you have consented to such updates.

13. Contact

For any questions, requests, or concerns regarding this Privacy Policy or the way your personal data is handled, you may contact us at:

Email: [email protected]
Website: hearthstoneinnovators.com

We are fully committed to upholding the highest standards of data privacy and security. If you believe your rights have been violated, you are welcome to contact us at the address above. You may also lodge a complaint with your local supervisory authority where applicable.